System Maintenance

Support

Get Help

  Monday-Friday 8am-8pm EST

  1-800-345-7606 ext. 1

  support@castlelearning.com

  Monday-Friday 8am-8pm EST: Our support team is available for individualized, one-on-one support! Sign in to your Castle Learning Online account and look for the “Live Chat” button.

I wanted to let you know about the fantastic job that your presenter did last week. As per our contract, all conference days have evaluations. She scored a perfect 5/5 on all categories. I have been at Spencer-Van Etten for over 20 years and there has never been such a positive response to any presentation. That’s 3 conference days a year with at least two presentations per conference day. The Castle Learning Online software in itself is great, but your training truly makes it a fantastic product!

 

Tom Sherwood, Spencer Van Etten High School

Thank you so much for taking care of our student accounts so quickly. I love working with a company that has its act together!

Lainie Sternin
Computer Coordinator
Great Neck North Middle School

Gotta say, you guys are #1 in customer service!

Patricia Lewis
Office System Support Specialist
Carle Place UFSD

Enrollment: 5 easy steps

Our goal to make the enrollment process as easy as possible. It is important to submit account information at the beginning of a trial or new school year so that each student and teacher has access to the power of our review and assessment program from the beginning of the year.

5 Steps for Successful Enrollments

  1. Familiarize yourself with our enrollment process. You can print the PDF version here.
  2. Compile your school’s or district’s student data into one .csv or .xls (Excel) file
  3. Send your .csv or .xls file to enrollment@castlelearning.com
    • Files with complete information will be processed within 3 business days
    • Files with missing information or files in a format other than .csv or .xls (Excel) will cause a delay and will necessitate a phone or email correspondence
  4. Receive your status file email signifying that accounts have been created
  5. Inform your students and teachers that they can start using Castle Learning!

Enrollment: Existing Customers

  • Send only student information. Teacher maintenance is performed by an administrator account holder at the school or district.
  • Send only one file. For districts with multiple locations, compile the district into one .csv or .xls (Excel) file on one tab and include a column for “Location”.

Important: Processing may be delayed if multiple files are submitted and/or if information is entered on multiple tabs within a file.

Requred Columns for Student Accounts

  • First Name
  • Last Name
  • Grade Level
  • Identification Number
  • Building Location (if a multi-location district)

 

The default format for account creation is the use of a school or district prefix followed by the student identification number. If your school or district would like to use an alternative format, please call Customer Support at (800) 345-7606, extension 1.

File Submission

Once compiled into one .csv or .xls file, send it to enrollment@castlelearning.com.

  • Files with complete information will be processed within 3 business days
  • Files with missing information or files in a format other than .csv or .xls (Excel) will cause a delay and will necessitate a phone or email correspondence

You will receive a status file email signifying that accounts have been created, at which point you can inform your students and teachers that they can start using Castle Learning!

 

If you have any questions please contact our Customer Support team:

We look forward to working with you this year and thank you for all you do!

Enrollment: New Customers

  • Send one file for student information and one file for teacher information.
  • Send only one file per user type. For districts with multiple locations, compile the district into one .csv or .xls (Excel) file on one tab and include a column for “Location.”

Important: Processing may be delayed if multiple files per user type are submitted and/or if information is entered on multiple tabs within a file.

Requred Columns for Student Accounts

  • First Name
  • Last Name
  • Grade Level
  • Identification Number
  • Building Location (if a multi-location district)

 

The default format for account creation is the use of a school or district prefix followed by the student identification number. If your school or district would like to use an alternative format, please call Customer Support at (800) 345-7606, extension 1.

Requred Columns for Teacher Accounts

  • First Name
  • Last Name
  • Identification Number *recommended to enable features such as auto-update and auto class build*
  • Building Location (if a multi-location district)

 

The default format for teacher Login ID creation is: “district prefix.” + “first name.” + “last name.”. If your school or district would like to use an alternative format, please call Customer Support at (800) 345-7606, extension 1.

File Submission

Once compiled into one .csv or .xls file, send it to enrollment@castlelearning.com.

  • Files with complete information will be processed within 3 business days
  • Files with missing information or files in a format other than .csv or .xls (Excel) will cause a delay and will necessitate a phone or email correspondence

You will receive a status file email signifying that accounts have been created, at which point you can inform your students and teachers that they can start using Castle Learning!

 

If you have any questions please contact our Customer Support team:

We look forward to working with you this year and thank you for all you do!

Schedule Training

Castle Learning provides complimentary staff training for all site license customers. We want your experience to be great and your students to succeed. Check out our lineup of workshops:

Introduction or Refresher to CastleLearning.com

  • Creating/Managing Classes
    • Adding Students to Existing Classes
    • Clearing Student Passwords
    • Printing Student ID Cards
  • Creating Short Answer Assignments (Multiple Choice, True/False, Fill-in)
  • Issuing Assignments to Students
  • Utilizing Assignment Modes
  • Differentiating/Individualizing Instruction
    • Self-Assigning – Using Castle Learning Interactively in the Classroom
    • Helping Students Navigate and Access Work
    • Introduction to Reports

Intermediate/Advanced Castlelearning.com

  • Evaluating Assessment Results for Individual Students, Groups or Entire Classes
  • Accessing and Utilizing Pre-built Assessments
  • Creating Flash Card, DBQ, and/or Constructed Response Assignments
  • Sharing and Publishing Assignments Among Teachers in the School/District
  • Creating Your Own Questions with Personal Content Sets (PCS)
  • Adding Your Own Documents with PCS

Turn-Key/Mentor Training

  • Covers all components of Level One and Level Two workshops
  • Methods and Best Practices for Implementing Castle Learning with Ease
  • Certificate of Course Completion Available
  • Refresher Session Also Available

Parents as Mentors

  • Helping Students Navigate and Access Work
  • Reviewing Student Reports for Completed Assignments
  • Reviewing/Building Vocabulary with Castle Learning

Clicker Training

  • Gather Immediate Feedback from Attendees through Evaluations

For more details you can download download our In-Person Training pdf.

If you have any questions please contact our Training and Staff Development team:

System Requirements

Browser Requirements

Castle Learning Online is easy to access using any PC, Mac or tablet connected to the Internet. All you need is an up-to-date Web browser.

We’ve even tested using these older versions of popular web-browsers:

  • Microsoft Internet Explorer version 8.0 or higher
  • Safari version 4.0 or higher
  • Firefox version 3.6 or higher
  • Chrome 4.1 or higher

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